WorkMD

WorkMD — Refund Policy

Last updated 2026-08-26

We want you to be happy with WorkMD. Because WorkMD includes a 7-day free trial, you can fully evaluate it before you buy — but if you purchase and it isn’t right for you, we offer a straightforward money-back guarantee.

14-day money-back guarantee

If you’re not satisfied, request a full refund within 14 days of your purchase and we’ll refund it — no complicated hoops. Because a license key, once issued, cannot be “returned,” refunds are granted at our reasonable discretion and we may deactivate (revoke) the associated license key when a refund is issued.

How to request a refund

Email hello@designbymiz.com with the subject “Refund request” and include the email address you used at checkout and, if you have it, your Paddle order or transaction id (it’s on your receipt). A short note on what didn’t work helps us improve, but isn’t required.

Or go straight to Paddle at paddle.net — they can find your order from the email address on your receipt.

How refunds are processed

Purchases are handled by Paddle.com Market Ltd (“Paddle”), our Merchant of Record, so refunds are issued through Paddle to your original payment method. Once approved, refunds typically appear within 5–10 business days, depending on your bank or card issuer. You can also contact Paddle directly about a transaction via Paddle’s Buyer Terms and buyer support.

Your statutory rights

This policy is offered in addition to — and does not limit — any rights you may have under applicable consumer-protection law, including, where it applies, Ontario’s Consumer Protection Act, 2002.

Contact

Design by Miz — Ontario, Canada. hello@designbymiz.com.